1. Payment Policies
1.1 All lessons must be paid in advance.
No class is confirmed until payment has been received.
1.2 New packages begin only after payment has been completed.
Lessons from a new package cannot start until the payment is received.
No credit, unpaid lessons, or “start now and pay later” are allowed.
1.3 Packages and payments are non-transferable.
They cannot be transferred to another person.
1.4 Payments must be completed before scheduling new lessons.
Students who have paid receive priority in scheduling.
🔵 2. Lesson & Scheduling Policies
2.1 Lessons must be booked at least 24 hours in advance.
Last-minute bookings depend strictly on teacher availability.
2.2 If a student arrives late, the class will still end at the scheduled time.
Extra time cannot be added.
2.3 Regular attendance is expected.
Students who frequently cancel or miss classes may lose their time slot.
2.4 Reserved time slots require active payment.
If a student has no active paid package, the time slot is released.
🔵 3. Cancellation & Rescheduling Policies
3.1 A minimum of 12 hours’ notice is required to cancel or reschedule.
Cancellations with less than 12 hours’ notice are counted as completed lessons.
3.2 No-shows are counted as completed lessons.
If the student does not attend the class, the lesson is marked as used.
3.3 The teacher may reschedule due to emergencies or technical issues.
The class will be reprogrammed at no extra cost.
🔵 4. Package & Usage Policies
4.1 Packages are for one student only.
If two people want to study together (couple, friends, family), it becomes a small-group class and requires a different pricing plan.
4.2 Packages expire after 90 days.
Unused lessons cannot be extended without agreement.
4.3 Lessons must be used consecutively.
Skipping lessons or holding unused lessons for months is not allowed unless previously arranged.
🔵 5. Unlimited Plan – Fair Use Policy
5.1 The Unlimited Plan follows a Fair Use Policy.
Most students take one lesson per day, Monday through Friday, to ensure availability and maintain teaching quality.
5.2 Unlimited does not mean unlimited hours in a single day.
Scheduling depends on teacher availability.
5.3 Priority is given to paid packages and scheduled students.
5.4 Students abusing the Unlimited Plan may be moved to an intensive paid plan.
🔵 6. Group, Couple & Shared Lessons
6.1 Packages cannot be shared between two or more people.
6.2 Couple or group lessons require a different price plan.
Two students = Small Group Class.
6.3 Individual packages are strictly individual.
🔵 7. Professional Conduct
7.1 Respectful behavior is required at all times.
Any form of disrespect, aggression, or inappropriate conduct may result in termination of lessons without refund.
7.2 Recording classes is not allowed without permission.
7.3 Students must maintain a stable internet connection and functional audio/video equipment.
🔵 8. Refund Policies
8.1 Refunds are not available once the package has started.
8.2 If the teacher must cancel multiple classes for reasons beyond control, the unused portion may be refunded or rescheduled at the student’s choice.
🔵 9. Technical Issues
9.1 If the student has technical problems, the class time continues.
Lost time due to student connection issues is not added back.
9.2 If the teacher has technical problems, the class is rescheduled.
🔵 10. Agreement
By booking lessons or making a payment, the student agrees to all the policies above.